Terms of Service

Effective Date: September 4, 2025

Welcome to Woof & Cozy! By shopping with us, you agree to these terms. We're excited to have you in our pack!

🛍️ Orders & Payment

• All orders are subject to acceptance and product availability
• Prices may change without notice but won't affect confirmed orders
• Payment is required at time of order placement
• We reserve the right to cancel orders for any reason (fraud, inventory issues, etc.)
• Order confirmations are sent via email - please check your spam folder

📦 Shipping & Delivery

• Processing time: 1-3 business days for most items
• Custom/personalized items may take 5-7 business days
• Shipping times vary by location and method selected
• Risk of loss and title pass to you upon delivery to the carrier
• We're not responsible for shipping delays caused by weather, holidays, or carrier issues
• Free shipping on orders over $50 within the United States

🐕 Product Information

• We strive for accuracy in all product descriptions and images
• Colors may vary slightly due to monitor settings
• Sizing charts are provided as guides - please measure carefully
• All products are designed for dog lovers and pet enthusiasts

↩️ Returns & Exchanges

• 30-day return policy from delivery date
• Items must be unworn, unwashed, and in original condition
• Custom/personalized items cannot be returned unless defective
• Customer is responsible for return shipping costs
• See our full Return Policy for complete details

🎨 Intellectual Property

• All designs, logos, text, and content on this site are owned by Woof & Cozy
• You may not reproduce, distribute, or create derivative works from our designs
• Our dog-themed artwork and slogans are protected by copyright
• Unauthorized use may result in legal action

👤 User Accounts

• You're responsible for maintaining the confidentiality of your account
• You must provide accurate and complete information
• You're responsible for all activities under your account
• Notify us immediately of any unauthorized use

🚫 Prohibited Uses

You may not use our site to:

• Violate any laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Use our products for commercial resale without permission
• Harass other customers or our team members

⚖️ Limitation of Liability

• Products are sold "as is" without warranties beyond what's required by law
• Our liability is limited to the purchase price of the product
• We're not liable for indirect, incidental, or consequential damages
• Some states don't allow these limitations, so they may not apply to you

🔒 Privacy

• Your privacy is important to us
• See our Privacy Policy for details on how we collect and use your information
• We use industry-standard security measures to protect your data

📧 Communications

• By providing your email, you consent to receive order updates and promotional emails
• You can unsubscribe from promotional emails at any time
• Important account and order information will still be sent as needed

⚖️ Governing Law

• These terms are governed by the laws of the United States
• Any disputes will be resolved in the courts of our business location
• If any part of these terms is found invalid, the rest remains in effect

🔄 Changes to Terms

• We may update these terms at any time
• Changes will be posted on this page with a new effective date
• Continued use of our site means you accept the updated terms

📞 Contact Us

Questions about these terms? We're here to help!

• Email: support@woofcozy.com
• We typically respond within 24 hours

Thank you for being part of the Woof & Cozy family! 🐾

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Last updated: September 4, 2025